Shipping policy
Last Updated: August 18, 2026
Thank you for shopping with Fly High Products! We work hard to process and ship your order safely and as quickly as possible. Please review our shipping policy below before placing your order.
Order Processing
Orders are typically processed within 1–3 business days, excluding weekends and holidays.
Once your order has shipped, you will receive a confirmation email with tracking information when available.
Please note that processing times may be longer during holidays, promotional periods, or periods of high order volume.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on the products in your order, shipping destination, package size, weight, and available shipping method.
Estimated delivery times shown at checkout begin after your order has been processed and are estimates only. Carrier delays, weather conditions, holidays, and other circumstances outside of our control may affect delivery times.
Product Shipping Restrictions
Certain products sold by Fly High Products may be subject to carrier, state, local, or federal shipping restrictions due to their classification or contents.
Because of these restrictions, some products may:
- Be available for shipping only to certain locations
- Require a specific shipping method or carrier
- Require additional processing time
- Be available for local pickup only
- Be unavailable for shipment to certain states or jurisdictions
If we are unable to legally or safely ship an item to the address provided, we will contact you regarding your order.
Customers are responsible for ensuring that the purchase, possession, and use of products ordered from Fly High Products comply with all applicable laws and regulations in their location.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been shipped.
Fly High Products is not responsible for orders that are delayed, returned, or delivered incorrectly due to an inaccurate or incomplete address provided by the customer. Additional shipping charges may apply if an order must be reshipped.
Lost, Stolen, or Damaged Packages
Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's handling and tracking procedures.
If your package arrives damaged, please contact us promptly and provide your order number, photos of the packaging, and photos of the damaged product so we can review the situation.
If tracking shows that a package has been delivered but you cannot locate it, please check with household members, neighbors, and the shipping carrier before contacting us.
Shipping Delays
Fly High Products is not responsible for shipping or delivery delays caused by circumstances outside of our reasonable control, including carrier delays, severe weather, natural disasters, transportation interruptions, holidays, or regulatory restrictions.
We recommend placing time-sensitive orders, including products intended for gender reveals, parties, weddings, or other scheduled events, well in advance of your event date.
Questions About Shipping
If you have any questions regarding shipping or whether a particular product can be shipped to your location, please contact us before placing your order.
Fly High Products
A DBA of Fly High Fireworks LLC
Email: info@flyhighproducts.com
Phone: 877-688-0778